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Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations If you require RPL Kits with comprehensive benchmarking
Core units FNSCUS511 Develop and maintain professional relationships in financial services industry FNSFMB411 Prepare loan applications on behalf of clients FNSFMB412 Identify client needs and present broking options FNSFMB512 Identify and develop credit options for clients with special financial circumstances FNSFMB513 Present credit options to clients with special financial circumstances FNSFMB514 Implement complex loan structures FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC514 Apply ethical frameworks and principles to make and act upon decisions FNSRSK511 Undertake risk identification Elective units BSBESB404 Market new business ventures BSBHRM413 Support the learning and development of teams and individuals BSBINS402 Coordinate workplace information systems BSBLDR414 Lead team effectiveness BSBLDR523 Lead and manage effective workplace relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units ICTICT101 Operate a personal computer ICTICT102 Operate word-processing applications ICTICT103 Use
Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAAP001 Recognise healthy body systems HLTAID006 Provide advanced first aid HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS002 Follow safe work practices for direct client care Elective units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status BSBMED301 Interpret and apply medical terminology appropriately BSBWOR203 Work effectively with others HLTHPS006 Assist clients with medication HLTAID007 Provide advanced resuscitation If you require RPL Kits with comprehensive benchmarking
Learner Resources-ICTWEB520 Develop complex cascading style sheets Certificate I Units of competency BSBOPS404 ImplementOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all
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